Troubling Shooting

FuseDocs Ribbon Setup Error - 'The Requested Operation Required Elevation'
The Issue  "The requested operation requires elevation" is caused by a lack of administrator permissions when running the FuseDocs Setup App...
Tue, 16 Jul, 2019 at 10:09 AM
FuseDocs Ribbon not Showing in Excel
If the FuseDocs ribbon disappears from your excel - there are two possible solutions. Solution 1 - Re-enable the Excel Addin This solution resolves the...
Tue, 16 Jul, 2019 at 9:30 AM
Why can't FuseDocs Identify the Page/s for Extraction?
FuseDocs searches your documents for pre-programmed phrases to automatically identify which pages to extract. Sometimes FuseDocs can’t locate the phrase tha...
Tue, 16 Jul, 2019 at 9:43 AM
FuseDocs Ribbon Buttons Missing
If you have recently updated your FuseDocs software or template - you may be expecting action buttons to be present in Excel. Displaying this ...
Tue, 16 Jul, 2019 at 9:55 AM
FuseDocs Toolbar not Showing in Excel
Below are a few cases where FuseDocs has stopped showing in excel. Please follow the instructions related to the situation you are experiencing. Note, t...
Tue, 16 Jul, 2019 at 10:22 AM
Microsoft Word: "The Macro can't be found"
Cause 1 This error could appear if the FuseDocs engine is not installed (FuseDocs.msi) Resolution 1 Install the latest FuseDocs.msi engine softwar...
Thu, 30 Nov, 2017 at 10:45 AM
Why aren't my Stickers and Annotations Printing?
This is caused by the printing settings of the PDF software being used. To resolve this issue, when the FuseDocs documents are being printed, ensure the...
Tue, 16 Jul, 2019 at 10:23 AM
Microsoft Excel: "There was a problem sending the command to the program"
Sometimes, after Excel runs into an issue with an add-in (including but not specific to FuseDocs), you may receive this error message when attempting to ope...
Wed, 19 Dec, 2018 at 11:13 AM
I have to re-add FuseDocs every time I open Excel
This solution should be used when a user has to manually re-add FuseDocs every time excel is opened. NOTE - Due to the registry being a critical system ...
Wed, 6 Dec, 2017 at 2:28 PM
Avoid Reportance Errors on Compilation
Currently Reportance may cause errors with compilations. While this is being worked at, you can temporarily disable the Reportance add-ins while running com...
Fri, 5 Apr, 2019 at 2:27 PM